BIFF: Have you reviewed it lately?

by Annette Burns on September 16, 2012

I have to share this blog post from Megan Hunter at Unhooked Books.  She posted it a couple of months ago and I knew it was great at the time.  Just came across it again and it still resonates (and will for years).    I highly recommend reviewing BIFF responses to hostile emails frequently.   And I also highly recommend Bill Eddy‘s book on the subject: BIFF:  Quick Responses to High Conflict People.

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